Question 1

How can I confirm my booking?

Accepted Answer

To confirm a reservation, a deposit of 500 USD per person is due from the Customer at the time of booking*. The deposit amount may vary depending on the destination. For a confirmed departure the final balance payment is due from the Customer 75 to 90 days prior to departure…

Question 2

If I don’t want to any of the listed experiences, can you plan for me?

Accepted Answer

Of course! We’d be happy to do that. Planning a trip around your and your child’s likes and dislikes would be a pleasure.

Question 3

How many people are on the trip?

Accepted Answer

In your private trip, choice on the number of people joining you is entirely yours. However, from time to time we do have group departures and you always have the option of joining them. Our groups are generally not more than 12 individuals (adult+child), depending on the location.

Question 4

Are the trips safe for kids?

Accepted Answer

When we design the plans, we never lose sight of the safety aspect. You will also be thoroughly briefed about all the safety requirements and precautions at the beginning of each trip. Your adherence will also go a long way in keeping it 100% safe.

Question 5

Why do you have an itinerary design fee?

Accepted Answer

Each travel plan is carefully crafted and diligently worked upon to accommodate all your travel requests. This requires a lot of time and effort. The 100% adjustable** Itinerary design fee is a small effort to bring seriousness and value to your time as well as ours.

Question 6

What do I need to bring?

Accepted Answer

The trips may cover a wide range of terrains, hence multiple climates.  For each trip you will be given an advisory on the weather and the kind of gear to bring. It’s best to read and abide by the same.  Be sure to bring any cameras, iPods, iPads etc. (some locations may not even have wi-fi) that you wish but please ensure they are appropriately protected from the elements.

Question 7

Can I change my activities last minute?

Accepted Answer

Wherever possible we will definitely try our best to accommodate your request. Most activities are booked in advance hence availability of slots maybe a hindrance. Also for the same reason we cannot guarantee refunds for the cancelled activity. We will however try our best to make adequate monetary adjustments. In case of any additional charges, they will have to be borne by you on the spot.

Question 8

What is the accommodation like?

Accepted Answer

Our accommodation ranges from ‘interesting’ to quite comfortable indeed.  At some places you may also have to rough it out as a part of the experience. We always try and strike a balance between the accommodation choices and your budget.  If you have any particular places/preferences in mind, its best to let us know well in advance.

Question 9

In case of any unforeseen circumstances, how far is help?

Accepted Answer

In addition to equipping you with all the safety equipment and advice, help is never far. You can choose to have a local expert accompanying you at all times. If that is not the case, even then help is never more than 20 min. to 1 hour away, depending on the location. You are advised to always carry adequate medical insurance with you.

Question 10

In case of unavoidable circumstances, can I cancel my booking?

Accepted Answer

Yes, if circumstances are such that you are unable to make it, you can cancel your booking. Cancellations are subject to our cancellation policy. Please read the same.

Question 11

What will I need to pay for while on tour?

Accepted Answer

The trip inclusions may vary depending on your itinerary plan and choices.  However, no plan includes tips, personal expenses, laundry, shopping and alcohol. Our pre-travel advisory will give you a clear idea about the likely expenses.

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